How do I start playing on the site?

To start playing for real money, you need to sign up on the site and make a deposit. Demo mode slots are available to all users, including unregistered ones.

How do I sign up on the site?

Click the “Sign up” button in the upper right-hand corner of the site. Sign up via social networks, email or phone number.

To sign up with a social network:
1. Select a social network icon.
2. Log in to your account.
3. Complete the registration by following the on-screen prompts.

To sign up with an email:
1. Enter your email address, create a password for your account, select your country and currency.
2. Confirm your consent to receive information about personal bonuses and promotions.
3. Check the box to confirm that you are at least 18 years old and accept the Terms and Conditions as well as the Privacy and Personal Data Management policies of the website.
4. Click the “Sign up” button.
5. Open the email sent to the email address you provided when you registered.
6. Complete the registration by following the link provided in the email.

To sign up with a phone number (for users from Russia, Ukraine and Kazakhstan):
1. Enter your phone number, create a password for your account, choose a currency and specify the country.
2. Confirm your consent to receive information about personal bonuses and promotions.
3. Check the box to confirm that you are at least 18 years old and accept the Terms and Conditions and Privacy Policy of the website.
4. Click the “Sign up” button.

I did not receive a confirmation email. What should I do?

• Make sure the email is not in your spam folder.
• Check to see if there was an error in the email address you entered when you signed up.
• Contact the support team.
• Add the MONRO Casino email address to your contact list to ensure the prompt delivery of service messages in the future.

How do I verify my account?

To verify the account, you must:
1. Verify the email address you entered while signing up. If it was entered incorrectly, contact the support team to update information.
2. Verify your current phone number in your personal account on the site. If your number changes after you created the account on the site, you’ll need to contact the support team via the onsite use chat window to update it.
3. Upload a photo of each bank card used on the account. The photo must show the first six and last four digits of the card, its expiration date, as well as the first and last names of the card holder. If the card does not have a name on it, you must also upload screenshots from online banking, showing the holder's first and last names, as well as the last four digits of the card number.
4. Upload a copy of the photo page of your passport. The passport ID number can be hidden.

What do I do if the personal data was entered incorrectly while signing up?

Upload a copy of your passport as well as selfies of you holding your passport to your personal account. Then contact the support team via chat to have a staff member contact you by phone to confirm your identity. After that, the details in your profile will be updated.

Can I change the currency after signing up?

Yes. The currency selected while signing up can be changed by contacting the support team.

Can I create multiple accounts?

Creating multiple accounts is prohibited by Casino rules. Use one account to play on the site.

Can I play using a friend's account?

Only the account owner can use the account. Granting access to your account to third parties, including minors, is strictly prohibited.

I don't remember my password. What should I do?

• Click the “Log in” button in the upper right-hand corner of the site and use the “Forgot your password?” link.
• Enter the email address or phone number you specified while signing up and press the “Get a password” button.
• A message will be sent to your email/phone number with instructions on how to reset your password. It usually arrives within seconds but may take longer depending on the email/mobile service you use.

How long does it take to receive money into the balance?

Money is usually credited to the balance within seconds after the transaction is processed. However, sometimes there may be a delay in receiving money. If the deposit is not displayed on the balance within an hour after being made, contact the support team via live chat and provide a screenshot of your transfer.

How can I withdraw money from my game account?

Click the “Deposit” button in the upper right-hand corner of the site. Click the “Withdrawal” tab. Select the withdrawal method, specify the amount to withdraw and click “Withdraw”. Please note, withdrawals are only available to verified users.

How long does it take to withdraw money from the account?

The maximum time to process a withdrawal request is 24 hours. The time it takes for money to reach your account depends on your bank and the type of payment system, and can take up to 5 business days. According to the rules of the site, if the amount to be withdrawn exceeds 50 000 ₽, 1 250 €, 1 250 $, 20 000 ₴, 250 000 ₸, 7 000 kr, 3 000 zł, 3 400 ₺, 1 875 C$, 1 875 AUD, 2 500 ₼, 1 875 NZD, 6 250 R$, 50 000 ₹, 125 000 ARS, 25 000 MXN, 6 250 PEN, 625 000 NGN, 18 750 ZAR, 250 000 CLP, 12 500 DKK, 12 500 SEK, 6 250 RON, 500 000 HUF, 187 500 ¥, 0,01875 BTC, 1 250 USDT, 0,375 ETH, 18,75 LTC, 2,5 BCH, 2 500 XRP, 12 500 TRX, 8 750 DOGE, the online casino has the right to carry out additional verification of gaming transactions, the period of such verification being no more than 48 hours.

Can I get a withdrawal to a friend's card?

For any transactions on the site, clients may only use personal payment accounts registered in their name. Violation of this rule may result in a cancellation of all winnings.

Can I get paid in another currency?

Each request to get paid in another currency will be considered by the site administrator individually. To make a request, please contact the support team.

Why was my withdrawal cancelled?

Your withdrawal can be cancelled for several reasons:

1. Your account is not verified.
2. The account is verified, but additional confirmation is required.
3. A bonus tied to your last deposit has not been wagered.
4. You have submitted several withdrawal requests.
5. Your withdrawal request exceeds the daily limit.

To find out the reason for cancelling your withdrawal request, contact our support team.

How are the transactions on the casino site protected?

MONRO Casino uses the 128-bit SSL (Secure Socket Layer) protocol to ensure high-grade security of all transactions made via our system. Protecting personal data of our clients is one of the key privacy principles of MONRO Casino.

How can I be sure that the games are fair?

The site is licensed by international gambling authorities and offers only original games provided by the top game developers.

How do you ensure the financial integrity of your online casino?

All site activities, including financial transactions, are carried out in accordance with the international gambling license.

How can I check the site's license?

For more information about the current license and its status, click on the coat of arms icon at the bottom of the site.

What are the games with the Bonus Buy feature and why should I buy bonus rounds in them?

In Bonus Buy games, you can buy bonus rounds regardless of the duration of the game session and the outcome of the bets made. Buying the bonus allows you to go straight to the more exciting part of the game. Also, the chances of winning big increase thanks to the high RTP.

Why can't I place a bet in the game?

1. Make sure you have enough money in your account.
2. Make sure that you do not try to bet bonus money on Real money and Jackpot slots.

Why can't I place a bet in an Evolution game?

There may be several reasons:

1. There is no money on your balance for betting.
2. You have chosen an Evolution game which is not in our library through the provider's site.

My games don't load. What should I do?

1. Use the latest version of the Google Chrome browser for the site to work correctly.
2. Clear the cache and cookies in your browser, then log into your account again.
3. Use one of the current site mirrors.

What is a browser cache and how do I clear it?

Your browser collects temporary data (images, videos, etc.) to help websites and apps load faster into the cache. It acts like a memory bank, making it easy to access data locally instead of redownloading it every time you visit a website or open an app.

If our site isn’t displayed correctly, try clearing the cache.

Android mobile devices

Yandex Browser

• Tap the three-dot icon in the browser  (if there is no icon, tap the menu button on the smartphone). • Tap “Settings”.
• Go to the Privacy page.
• Tap “Clear Data”.
• Enable the “Cache” option.
• Disable all other options if you only want to clear the browser cache.
• Tap “Clear Data”.
• Confirm the deletion of data.

Google Chrome

• Tap the three-dot icon  →  Settings. • Tap “Privacy” → “Clear History”.
• Select a time range, such as “Past Hour” or “All Time”.
• Check the boxes next to the types of data you want to erase.
• Tap “Delete Data”.

Mozilla Firefox

• Tap the menu button  (located either below the screen on some devices or in the upper right-hand corner of the browser) and select “Options” (you may need to tap “More” first).
• Tap on “Privacy” and select “Delete private data”.
• Check the box next to the items you want to delete and then tap “Delete Data”.

Opera Mobile

• Tap the icon on the browser bar at the bottom of the screen  . • Select “Settings” → “Clear browsing history”.
• Select the options and tap the “OK” button.

iOS mobile devices

Yandex Browser

• Tap the three-dot icon   →  Settings. • Go to the Privacy page.
• Tap “Clear Data”.
• Enable the “Cache” option.
• Disable all other options if you only want to clear the browser cache.
• Tap “Clear”.
• Confirm the deletion of data.

Safari

• Go to “Settings” → Safari.
• Select “Advanced” → “Site Data”.
• Tap “Delete all data”.

Opera Mini

• Tap the icon  on the browser bar at the bottom of the screen. • Select “Settings” → “Clear”.
• Select “Clear cookies and data”.
• Tap the “Yes” button.

Windows Phones

Internet Explorer

• Tap the three-dot icon  on the browser bar at the bottom of the screen. • Select “Settings” → “Delete Log”.
• Tap the “Delete” button.

Edge

Method 1

• Tap the three-dot icon  on the browser bar at the bottom of the screen. • Select the “Journal” option.
• Click on the bin icon to the right.
• Select a time range within which to delete data and tap the “Cached images and files” option.
• Tap the “Clear” button.

Method 2

• Tap the three-dot icon  on the browser bar at the bottom of the screen. • Select the “Settings” / “Privacy”.
• Tap the “Clear browsing data now”.
• Select a time range within which to delete data and tap the “Cached images and files” option.
• Tap the “Clear” button.

PC

Yandex Browser

• Click  →  “Advanced”  → “Clear History”. • In the “Clear History” list, select the period for which you want to delete the cache.
• Enable the “Files saved in cache” option.
• Disable all other options if you only want to clear the browser cache.
Click “Clear”.


Google Chrome

• Click the three-dot icon  in the upper right corner. • Click “Advanced tools” → “Clear browsing data”.
• Select a time range, such as “Past Hour” or “All Time”.
• Select the check boxes next to the types of data that you want to clear.
• Click “Delete Data”.

Opera

• Go to the menu  → “History” → “Clear browsing history”. • Using the “Items to be erased” drop-down menu, select the time range for which you want to clear the history.
• Select the check boxes next to specific types of browser data that you want to clear.
• Click “Clear browsing history”.

Mozilla Firefox

• Click the menu button  and select “Settings”. • Select the “Privacy and Security” panel.
• In the “Cookies and website data” section, click the “Clear data…” button.
• Clear the check box next to “Cookies and website data”.
• Select the check box next to “Cached web content” and click the “Clear” button.
• Close the page. Any changes made will be saved automatically.

Safari

• Select the menu item “History” → “Clear log” and then click the pop-up menu.
• Select the time range for which you want to clear the history.


Microsoft Edge

Method 1

• In the upper-right corner of the browser, press the three-dot icon.
• Select the “Journal” option and press the three-dot icon again.
• In the menu that appears, click on the “Clear browsing data now”.
• Select the period and check the “Cached images and files” option.
• Press the “Clear” button.

Method 2

• In the upper-right corner of the browser, press the three-dot icon.
• Press the “Settings” button.
• On the left sidebar select the “Privacy, search and services”.
• In the “Clear browsing data now” section, press the button labelled “Choose what to clear”.
• Select a time range within which to delete data and check the “Cached images and files” option.
• Press the “Clear” button.

Internet Explorer

• Click the “Service” button → “Security” → “Clear browser log”.
• Select the types of data or files that you want to remove from the computer and click the “Clear” button.

What are the advantages of upgrading your level?

By upgrading your user rank, you gain more privileges for a better gaming experience: a higher daily withdrawal limit, exclusive bonus offers, an impressive gift for your birthday and other benefits.

How do you boost your rank?

Earn not less than 450 points in the last 90 days or 200 points in the last 30 days to upgrade your game level automatically to ELITE.

Earn not less than 800 points in the last 90 days or 350 points in the last 30 days to upgrade your game level automatically to SUPREME.

Does your rank affect withdrawal limits?

The daily withdrawal limit increases as your rank upgrades.

Does the company offer VIP Customer Service?

We will assign you a personal Customer Service assistant when you reach the levels of ELITE and SUPREME. If you revert to PRESTIGE status, you will lose this advantage.

How do I become an affiliate?

Go to the Affiliate Program site by clicking on the corresponding link (“Affiliates”) and register. Next, choose an offer in your personal account and follow the relevant links to get started.

What payment models are offered by the Royal Partners Affiliate Program?

Revshare – this is a classic commission model, in which affiliates receive a percentage ratio (up to 60%) of the online casino revenue.

Affiliates are paid depending on the revenue generated by players they have brought into the site. The Revshare model requires activation, namely by setting up a commission with or without negative carryover. The percentage can vary based on the revenue generated during the previous reporting period. It depends directly on the number of new active users brought into the site and their first deposits.

CPA (Cost Per Action) – an advertising model that offers a commission to the affiliate each time a referred visitor completes a specific action. To set up a CPA program for your account, you need to contact our support team, specify your traffic sources and the approximate amount of traffic you can generate.

How can I contact support team?

You can contact our support team via chat or send a letter via email to [email protected].

How do I close my game account on the site?

To close your account and delete your username and password, send a request to [email protected].

What is a bet?

A sports bet is a bet made between a user and the Sportsbook platform. The user makes their prediction and bets money on the outcome of a sporting event. If the prediction is correct, the user gets back the bet and the profit (winnings), otherwise the user loses the bet.

What is an event?

An event is an occurrence where the platform accepts bets before and during the occurrence.

What is a line?

A line is a list of events on which users can bet. The Sportsbook platform publishes a line of all their odds.

What is line betting?

Line betting is the number of variations of outcomes offered by the Sportsbook platform for one of the events in the line.

What is an outcome?

An outcome is the specific result of an event on which the user places a bet in order to guess it.

What is a double chance?

A double chance is a bet on two outcomes at the same time.

What is a live bet?

A live bet is a bet on an event that has already started. Live betting provides an opportunity to make a bet based on the current game situation in the match.

What is a pre-match and how does it differ from the live game?

A pre-match is an opportunity to place a bet before the event. The opposite of a pre-match is a live bet, made after the start of the event or while it is going on.

How do I place a bet?

1. Choose one or more events from those offered on the site.
2. Press the button with the outcome/result for your choice to appear on the coupon.
3. Specify the bet amount and press “Place”.

After this, the bet is considered placed and is displayed in the “My Bets” tab.

What is the “Quick Bet” mode and how do I activate it?

“Quick Bet” is a mode that allows you to make a bet without filling in a coupon. Once this mode is activated in the betting coupon, you will be able to make bets at the odds of the selected outcome in one press.

What is the minimum and maximum bet amount?

The minimum bet amount is 50 ₽. 20 ₴. 300 ₸. 1 €. 1 $. 1 C$. 1 AUD. 1 NZD. 5 R$. 1 ₼. 3 kr. 3 ₺. 1 zł. 10 ₹. 50 ARS. 3 MXN. 1 PEN. 100 NGN. 3 ZAR. 100 CLP. 80 ¥. 1 kr. 1 RON. 200 Ft. 1 kr.

The maximum bet amount is set at the discretion of the platform.

How do I cancel a bet?

It is not possible to cancel a bet. If the bet was placed by accident, you can use the "Cash out" feature to return a part of your bet.

What is a “Cash out”?

The “Cash out” is an opportunity to settle a bet before the end of the event. If the probability of winning is low, the “Cash out” feature will allow you to refund a part of your bet in advance. If there is a high probability, you can take some of the potential winnings without waiting for the end of the match. The result of bet settlement depends on the current odds.

How do I use the “Cash out” feature?

The “Cash out” feature can be used when the bet is open. Go to “My Bets”, choose a bet and press “Cash out”. The amount of the cash out will be displayed in the bet details. Note that this feature is not always available. The “Cash out” feature is activated at the discretion of the Sportsbook platform.

What are the “odds” in sports betting?

Odds are a number offered by the Sportsbook platform to calculate potential winnings of a bet. For example, you bet 100 ₽ 100 ₴ 100 ₸ 100 € 100 $ 100 C$ 100 AUD 100 NZD 100 R$ 100 ₼ 100 kr 100 ₺ 100 zł 100 ₹ 100 ARS 100 MXN 100 PEN 100 NGN 100 ZAR 100 CLP 100 ¥ 100 kr 100 RON 100 Ft 100 kr at odds of 1,85, and your winnings would be 185 ₽. 185 ₴. 185 ₸. 185 €. 185 $. 185 C$. 185 AUD. 185 NZD. 185 R$. 185 ₼. 185 kr. 185 ₺. 185 zł. 185 ₹. 185 ARS. 185 MXN. 185 PEN. 185 NGN. 185 ZAR. 185 CLP. 185 ¥. 185 kr. 185 RON. 185 Ft. 185 kr.

This number is calculated by analysts working for sport betting companies, based on many factors and probabilities.

For example, the weaker the athlete or team, the greater the odds of their victory. Despite this, you should pay attention to the fact that in sports a potential outsider sometimes wins against a clear favourite.

There are several types of odds:

1. Decimal – used in most European countries.
2. Fractional. If you bet at an odd of 15/5, you get 15 ₽ 15 ₴ 15 ₸ 15 € 15 $ 15 C$ 15 AUD 15 NZD 15 R$ 15 ₼ 15 kr 15 ₺ 15 zł 15 ₹ 15 ARS 15 MXN 15 PEN 15 NGN 15 ZAR 15 CLP 15 ¥ 15 kr 15 RON 15 Ft 15 kr on top for every 5 ₽ 5 ₴ 5 ₸ 5 € 5 $ 5 C$ 5 AUD 5 NZD 5 R$ 5 ₼ 5 kr 5 ₺ 5 zł 5 ₹ 5 ARS 5 MXN 5 PEN 5 NGN 5 ZAR 5 CLP 5 ¥ 5 kr 5 RON 5 Ft 5 kr if you win. This number can be converted into decimal form: 15 + 5 = 20, 20  ÷  5 = 4,0.
3. American. These odds have positive and negative values, such as “-105” or “157”.

What is an “Ordinary” bet?

The ordinary (or single) is the most popular type of bet. This is a bet on a single event with one possible outcome.

What is a Parlay?

A parlay is a bet on several independent outcomes at the same time. A parlay win is equal to the amount of the bet multiplied by the odds of all outcomes included in the parlay. A parlay wins only if all outcomes win out. If at least one outcome loses, the entire parlay is lost.

What is a Parlay System?

A parlay system is a bet on a combination of parlays for selected events. The number of parlays in the system depends on the number of outcomes in the system. The parlay system win equals the total amount of all winning bets in the system. If one of the selected outcomes turns out to be a losing one, the parlays containing that outcome will not be taken into account when calculating the winnings.

Let’s consider the 2/3 system as an example:

This system contains 3 independent outcomes:

Outcome 1
Outcome 2
Outcome 3

When settling this bet, all possible combinations of parlays for 2 outcomes will be checked. The bet amount of each parlay is equal to the bet amount of the system, divided by the number of parlays. In this example, there are three parlays with two outcomes in each:

Outcome 1 Outcome 1 Outcome 2
Outcome 2 Outcome 3 Outcome 3

When all the events are over, winnings on parlay events will be summed up and credited to the user’s account.

What does a “1x2” bet mean?

1x2 bets are odds on three possible main results of the match: a victory of the first team (V1), a victory of the second team (V2) or a draw (X). By placing this bet, you are betting that one of the teams will win or the result will be a draw.

What does a “Total” bet mean?

Total is a bet on the number of goals or points scored. The number is counted for the whole team as well as for an individual player. There are two types of totals in sports betting:

1. Total over. The bet will win if the players score more than a specific number of points.
2. Total under. A win will occur if the players score less than a specific number of points.

Depending on the conditions of the Sportsbook platform, the total can be counted for an individual player, a team or a result of the match.

What is a “Handicap” bet?

A sports bet with a handicap is possible if one team has a clear advantage. In this case, the Sportsbook platform may tighten the requirements for the bet to win.

The handicap takes away or adds points, goals etc. depending on the type of sporting event. The Sportsbook platform uses handicap to balance the chances to win and to attract more users.

In other words, the point of this option is to change the initial conditions so that one team can succeed more easily.

What is an “Asian Handicap” bet?

An Asian Handicap bet is a single bet that may be divided into 0,25. Half of such a bet can be calculated by winning or losing, and the other half is calculated at odds of 1,0.

What is an “Asian Total” bet?

Asian Total bet is a single bet, which differs from the traditional in its numerical value and in the way it is calculated. The main difference from the European handicap is the opportunity to get a refund for a part of the bet or half of the winnings. In the line bet, the Asian total either ends at ,25 and ,75, or is denoted as the sum of the two bets: (0,5; 1,0).

How is the bet calculated?

The bets are calculated after the results of a sporting event are published on official media resources. To calculate the amount of winnings the bet is multiplied by the final odds of the bet.

What is a bet on the main / extra time of the match?

In some sports such as soccer, hockey and basketball, extra time is possible after a draw. If there is no winner even after that, this is followed by a penalty shootout.

Some bookmakers take extra time into account, others limit the bet to the official duration of the match, i.e., the normal time. For example, in soccer it is 90 minutes.

How is the bet calculated if the match is cancelled or interrupted?

If a match is interrupted or rescheduled and not resumed within 48 hours, bets are cancelled and the bet amount is returned to the user’s balance. Exceptions are cases where the outcome of the bet was already clearly defined at the time of stopping the game.

What is a bet refund?

A bet refund is the calculation of the bet at odds of 1,0. Thus, the user does not make a profit, but also does not lose money. Depending on the rules of the Sportsbook platform, bets on matches that were rescheduled, interrupted, cancelled etc. may be refundable.

What bonuses does the MONRO Sportsbook platform offer?

There are a lot of various regular bonuses and promotions at the MONRO Sportsbook platform. To keep up to date with all current offers, we recommend you to subscribe to our newsletters.

What is a Combo Boost?

A Combo Boost is bonus odds that increase the total winnings of your parlay bet of 3 or more events. It's very simple – the more events you add to the bet, the higher your winnings will be!

What is a Free Bet?

A Free Bet is a free of charge bet offered by the Sportsbook platform as a bonus.

You can place it as an ordinary bet: if you win, you get a net win, and if you lose, you only lose a free bet instead of real money. Your balance will remain unchanged.

How do I use a Free Bet?

1. Select the events and odds that correspond to the conditions of the free bet.
2. Press the gift icon in the coupon next to the field for the bet amount.
3. Confirm you want to use the free bet in the notification that opens and press the “Place” button.

How do I find the match I'm interested in?

To find the event you are interested in, use the search form on the “Sports” page and enter the name of the team taking part in the event or any other keyword related to the event.

Where can I watch the match/event broadcast?

You need just to log in to the site to view sports broadcasts. All events with broadcasts available are marked PLAY.

Where can I see the match/event statistics?

You can view the match statistics by pressing the appropriate icon in the upper right corner of the event.

Do you have a local betting spot?

The MONRO Sportsbook platform provides an opportunity to bet on sporting events only on the Internet.

Do I need to verify my account to bet on sports?

You must verify your account to make bets on the site because we need to check user data, including user’s age. You must provide documents required for verification according to the rules of our website and the MONRO Sportsbook platform.

What should I do if my bet was calculated incorrectly?

If your bet is calculated incorrectly, contact support service. Our staff will check your bet and recalculate it.

What is a margin?

The margin is an indicator that determines the profit of the Sportsbook platform. Because of the margin, equally likely events never have odds of 2,0 (which seems logical), but for example, odds of 1,9. This 10% difference makes the profit of the Sportsbook platform, regardless the results of user’s bets.

What does “favourite” mean?

A favourite is the team or player who is most likely to win according to analysts and bookmakers.

What does “outsider” mean?

An outsider is the antonym of the term “favourite”. It is used when describing teams ranked at the bottom of the tournament leaderboards.

What is a bonus and what is it for?

The bonus is an additional amount of money to play or special game features (such as free spins) which are available to all registered users, where the winnings can only be withdrawn if the wagering requirements are met.

What bonuses are offered on the site?

The following types of bonuses are available on our website:

• Sign-Up Bonus.
• Reload Bonuses. For more details, visit the “Bonuses” section.
• Birthday Bonus.
• Cashback.
• No Deposit Bonuses available with promo codes.
• Deposit Bonuses available with bonus codes.

Why can't I activate the Sign-Up Bonus?

1. You didn't fill in your profile or didn't verify your email.
2. You have duplicate accounts. Only one user can receive bonuses per home address, IP address, device, phone number and payment system account (QIWI, Skrill, PAYEER, credit card, etc.).

Why can't I activate the Welcome Bonus?

Bonus activation may not be available for the following reasons:

1. You have not met the minimum deposit requirement.
2. You missed the activation of the welcome bonus. The bonus is available only on your first deposit.
3. You have disabled all bonuses.
4. You have a duplicate account.

What is a wager?

The wager is a multiplier of the bonus amount used to calculate the bets you need to make to be able to withdraw bonus money.

What does it mean “to wager a bonus” and how can I do it?

Wagering a bonus means that the player must place bets totalling a required amount before the bonus and bonus winnings will be transferred to their cash account.

Where can I wager the bonus?

You can wager the bonus on all slots, except Real Money and Jackpot games.

How do I know which slot has my active free spins?

You can see the games with available free spins in the “Balance” tab.

How do I keep track of my bonus wagering?

You can follow the wagering progress in the “Balance” tab.

How can I get even more bonuses?

Subscribe to our email newsletters and follow our Instagram page, Facebook, X, and Telegram channel.

How do I activate deposit free spins?

If you receive a bonus code to activate free spins and want to take advantage of the bonus offer, follow the step-by-step instructions:

1. Make sure that the bonus code has not expired.
2. Before depositing, copy and paste the bonus code in the appropriate field on the “Cashier” page.
3. Press the “Activate” button.
4. Make the required deposit.
5. Free spins will be automatically awarded on the promo slots within 5 seconds.
6. Start playing from the My profile page or the MONRO Casino lobby.

Additional information about deposit bonuses:

• Winnings from free spins are instantly credited to your bonus balance.
• The maximum free spin winnings are unlimited unless otherwise specified in the bonus terms.
• Bonuses are valid for 72 hours after activation.
• We may offer several bonus codes, but you can only choose one of them, unless otherwise specified in the promotion rules.
• The wagering requirements are indicated in the news item, newsletter or other sources where the casino publishes bonus details.

How do I cancel a bonus?

You can cancel a bonus on My profile page (“Balance” tab). If the bonus is cancelled, all bonus winnings will be cancelled as well.

How do I deposit?

1. In the “Deposit” section, select the Cryptocurrency icon, then the logo of the desired cryptocurrency token.
2. Use the cryptocurrency converter.
Enter the amount in fiat that you want to deposit. We will instantly show the equivalent in the selected cryptocurrency. The exchange rate is updated once every few minutes.
3. Initiate the transaction in one of two ways:
   a. QR code: Open the mobile app of your crypto exchange or wallet, scan the code, and send the required amount.
   b. Wallet address: Copy the address of the provided wallet and send the required amount from your wallet to it.
Be sure to check the wallet address before each new deposit, it may change!

How do I withdraw my winnings?

1. In the “Withdraw” section, select the Cryptocurrency icon, then the logo of the desired cryptocurrency token.
2. Specify the desired payout amount and the address of your crypto wallet.

Transactions are processed quickly, as we send funds with the highest possible network fee.

Always check the address and the network before initiating the withdrawal. The transaction cannot be cancelled or reversed, if you have entered an incorrect crypto wallet address.

Read more about cryptocurrencies here.